Your satisfaction is our aim and we pride ourselves on our after sales support. If you are happy with our service, please tell your friends – if you are not happy, please tell us!
We maintain a wide stock of items, but all deliveries are subject to stock availability (or availability from our suppliers).
Prices are as quoted on the website at the time you place your order. Delivery and packaging costs to mainland UK addresses will be added at the online shopping basket. The charge quoted for delivery is for the UK mainland only (i.e. this excludes Ireland, Scottish Islands, IOW, IOM, CI etc). Please contact our customer services team prior to making your purchase if you require delivery to the Channel Islands, Scottish Islands, Isles of Scilly, Northern Ireland or any other location outside mainland UK.
We aim to dispatch your goods within 2 working days, but often achieve this the same day. Please allow 2 to 10 working days from your order. Goods will be dispatched as complete orders. If your order cannot be dispatched within 14 days you will be offered an alternative or given a full refund. The time of day for deliveries cannot be given, as this is outside of our control.
We cannot be held responsible for incorrectly supplied addresses. Likewise, we cannot be held responsible if the delivery premises are unoccupied at the time of delivery. If payment is made via Paypal we will dispatch goods to the confirmed Paypal address unless we are notified otherwise at the time of sale.
All couriered deliveries will require a signature. The courier will attempt delivery on two separate occasions, the second attempt is normally the next working day after the 1st attempt. A calling card will be left informing you of their failed delivery attempt. After the 2nd attempt, the courier will hold the consignment at your local depot for 3 days for you to collect. Uncollected consignments will be returned to us and will incur you a return P&P charge.
Damage or losses during transit
Please check your delivery for any signs of damage. In the unlikely event that you notice damage or you are unsure, you must sign for it as damaged or unchecked. If this is not noted we may be unable to progress a claim with the courier company as you will have accepted the product from the courier. All damages or shortages must be reported to us within 3 days and will result in an insurance claim being made against the courier. Such claims may take anything up to 90 days to be processed by the courier. Kent Scuba Ltd cannot be held responsible for damage/losses during transit or delays resulting there from.
Please organise payment within 5 days from the end of any eBay auction or sale. If you do not do so we reserve the right to cancel your purchase and re-advertise the product. If you are having problems with payment methods please contact us and we will try and guide you through any problems.
If you find the goods are the wrong size please return to us for an exchange or refund. Goods must be returned un-used and in an “as new” condition, complete with their original packaging. If goods have been used we cannot offer a refund.
All goods must be returned within 30 days of receiving the order. You are responsible for the return carriage to us and the cost of carriage of replacements back to you. When sending returns please contact us first and send the goods by a registered, insured courier.
Due to the limitations of photography and broadcasting, colours of goods you receive may differ slightly to those displayed on your monitor. Kent Scuba Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers.
If you are unhappy with an item purchased from us, please let us know – you are our business and if you are unhappy we will make every effort to correct the problem. However, all refunds are entirely at the management’s discretion.
If your product should develop a fault within 28 days of purchase, we must be notified immediately; the item must be returned within 7 days and we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money. However, our responsibility is limited to those items recognised as faulty by ourselves.
Nothing in the above guarantee affects your legal rights.
- No-one other than Kent Scuba has access to any of the personal information, names, addresses, email addresses etc. generated from Kent Scuba activities, emails or its website.
- Kent Scuba does not, nor will not, share any of that information with other third parties, companies or mailings lists (other than with certifying agencies such as PADI, EFR, DAN etc. as required to process certifications).
- Newsletters and emails will always be sent out individually or ‘blind copied’ so that no-one will ever see other recipients addresses.
Anyone may remove themselves from future emails by simply sending an email via Contact Us and asking “Please Remove My Email”. No future emails will then be sent, unless requested.